luigiag.com

Luigi Gioiello

Data Centre Operations Engineer · Manchester

I'm involved with 24/7 operations at iomart — alert triage, incident investigation and first-line security across VMware, Windows, Linux and customer cloud estates.

I'm moving toward infrastructure and platform engineering: automating what I currently operate by hand. AWS Cloud Practitioner certified, CCNA in progress, and a Proxmox home lab managed entirely through OpenTofu, Ansible and GitHub Actions.

At a glance
Currently
Ops Engineer, iomart
Targeting
Infrastructure / Platform Engineer
Certified
AWS Cloud Practitioner
Zerto Certified Associate
Studying
Cisco CCNA
Education
Cyber Security, DipHE
De Montfort University

Experience

Aug 2024 — Present
Manchester

Data Centre Operations Engineer

iomart
  • Monitor and triage high-volume alerts across iomart and customer environments using Checkmk and Nagios, managing queues in Deskpro on a 24/7 rota.
  • Investigate infrastructure issues across VMware vCenter, Windows and Linux — confirming impact, identifying likely cause, and deciding whether to resolve, monitor or escalate.
  • Triage security alerts from Trend Micro, Qualys and Alert Logic, validating detections with asset context, timelines and endpoint data.
  • Maintain incident records with timestamps, checks performed, findings and decision rationale to support audit requirements and reliable handovers.
  • Reduced alert noise across the team by identifying stale monitoring checks and producing a structured list for review and correction.
Dec 2023 — Aug 2024
Warrington

IT Support Technician

Gulliver's Theme Park Resorts
  • Supported around 500 devices across four sites — PCs, tills, printers, servers, firewalls and network equipment.
  • Introduced Docker to remove a legacy Windows dependency for an internal service, improving reliability and reducing operational risk.
  • Diagnosed incidents across hardware, software and networking, escalating to an external MSP where specialist support was required.
May 2023 — Oct 2023
Salford

AWS re:Start Programme

Skills City
  • Intensive training in AWS fundamentals, Linux, networking and cloud security, with hands-on work across EC2, VPC, S3 and IAM.

Home lab

Where I build the automation and platform skills the day job doesn't cover — everything provisioned as code, nothing configured by hand twice.

infrastructure as code
Proxmox cluster

VM provisioning via OpenTofu and Ansible, ZFS storage, Proxmox Backup Server replicating offsite to Storj.

ci/cd
GitHub Actions on IaC PRs

Terraform validate and fmt plus Ansible lint gate every pull request before infrastructure changes land.

networking & identity
Segmented services

Authentik SSO, Pi-hole in HA and Nextcloud running across segmented MikroTik VLANs.

Technical skills

Infrastructure
VMware vCenter/VCSA, Proxmox VE, Hyper-V, Dell iDRAC, Active Directory
Automation
OpenTofu/Terraform, Ansible, Docker, GitHub Actions, Git, Bash, PowerShell
Cloud
AWS (EC2, S3, VPC, IAM), Azure
Networking
VLANs, DNS, DHCP, WireGuard, SSL/TLS · MikroTik, Fortinet, Cisco
Operating systems
Windows Server, Linux (Debian, RHEL, Alpine)
Monitoring
Checkmk, Nagios, Deskpro
Backup & DR
Zerto, Cohesity, Dell PowerProtect
Security
Trend Micro, Qualys, Alert Logic

Contact

[email protected] Manchester, UK

Also worth knowing

Full clean UK driving licence with own vehicle. Available for shift work including nights and weekends. Open to SC and NPPV3 vetting.